Construction Nonconformance Report and Corrective Action Record

Use this record for

Cross-trade construction quality reporting for an identified departure from a contract, specification, approved drawing, approved submittal, ITP or other project-controlled requirement. Records the source requirement, objective evidence, affected extent, notifications, project-directed controls, authorised disposition, action evidence, recheck and closure decision.

Outside this record: Designing a remedy, deciding whether work complies, authorising a concession or use-as-is, issuing an engineering or contractual direction, assigning statutory responsibilities, setting test criteria, or releasing work for concealment or follow-on activity. Use the project process and the person with authority under the contract.

Blank record. The project must define its NCR process, responsible roles, notification routes, status terms, response times and closure authority. No condition, cause, containment action, disposition, acceptance, recheck or release is prefilled. Closing an NCR does not itself release a contractual hold point, approve design or certify compliance.

Collect these project inputs first

Project NCR procedure and status definitions

Use the current project forms, required response times, notification rules, roles and closure sequence. This record does not replace them.

Exact requirement and affected extent

Identify the controlled requirement and revision, observed departure, location, quantity or limits, affected records and evidence. Do not infer a breach from an unverified requirement.

Project-directed immediate controls

Record any instruction actually issued for identification, segregation, access, protection or work sequencing. A control or stop-work condition is not assumed by this form.

Disposition authority and review needs

Confirm who may direct correction, rework, repair, concession, rejection or another project-defined outcome and what design, client or independent review is required.

Action evidence, recheck and separate release route

Identify the actual required action and evidence, who checks it, the applicable acceptance source and whether a separate ITP or contract release remains open.

How to use the record

1. Open a traceable record using the project NCR numbering process. Identify the actual requirement, document revision and location before describing the departure.
2. Record objective evidence and the known affected extent. Separate observed facts from suspected cause, responsibility or risk conclusions.
3. Record who was notified, when and by what project route. Enter temporary controls only when a responsible project role has directed them or another applicable site process requires them.
4. Leave the disposition blank until the role authorised by the project has issued a written decision. Link the instruction, conditions, reviewer and revision.
5. Record actions as performed with dated evidence. Record cause analysis or preventive action only where required by the project process; do not mark them complete because a correction was made.
6. Record the actual recheck against its authorised criteria and identify any further issue. Close only through the project-defined closure authority.
7. Track contractual hold-point release, permission to conceal or next-work authorisation separately in the governing ITP or contract record.

Workflow stages and evidence to record

Use the controlled project procedure for assigned responsibilities, required decisions and record status. The fields below organise the actual evidence and decisions; the web page does not save, close or authorise project records.

When a check cannot be closed

NCR closure review

Select only the state supported by the project record. NCR closure is separate from any ITP hold-point release, permission to conceal or contractual release.

Project NCR status options in the blank record:

• Open or action underway
• Action complete and awaiting required review
• Closed by the project-authorised role

Record the assigned roles: NCR owner / role / date; Disposition authority / written reference; Action verifier / role / date; Closure authority / decision reference; Separate ITP or contract release / status.

Source notes and limits

• NSW Government, Quality management guidelines for construction

  Official NSW Government construction procurement guidance. Its scope describes NSW Government projects. It gives quality-management examples involving nonconformity, corrective/preventive action, document control, records management and example GC21 contract clauses. Those sample clauses apply only when adopted by the actual contract. It does not prescribe universal NCR authority, acceptance criteria or closure requirements. Read: Use the page headings “Scope and purpose” and “Contents of a quality management plan” for NSW Government context, quality-plan content and record management. Under the sample contract clauses, see the GC21 examples concerning quality records, conformity registers, nonconforming work and handover. These examples are NSW/GC21-specific and apply only when adopted by the project contract. Appendix D is linked on the page, but its DOCX body was not verified. Checked 2026-10-07.

Continue the work sequence

• ITP inspection and quality records register
• Quality management plan and ITP roles
• ITP register and handover records

This blank workflow record organises project information. It does not replace original evidence, technical decisions, contractual release or recipient acceptance.